Terms and Conditions
Terms and Conditions
Welcome to the FutureYouHealthhk.com website terms and conditions for use. These terms and conditions apply to the use of this website at www.futureyouhealthhk.com.
By accessing this website, creating an account and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, we recommend that you do not use this website.
The www.futureyouhealthhk.com website is operated by: Av8vision Limited, Level 66, The Center, 99 Queens Road Central Hong Kong as the business partner for Hong Kong and Asia Pacific for Cambridge Nutraceuticals Ltd, Ravenscroft House, 59-61 Regent Street, Cambridge, CB2 1AB. Registered in England and Wales No: 07322398. Email:firstname.lastname@example.org. Telephone: UK +44 (0) 800 808 5740.
- We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
- Ordering from www.futureyouhealthhk.com.
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order, in which case any payments made will be refunded.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 When placing an order for a one-off purchase of a product, you are given the choice to save the payment method for future orders. If you choose to accept this then your card details are securely stored with our payment provider as a CPA (Continuous Payment Authority). If you purchase a subscription product then your card details will need to be stored under the CPA rules in order to process further repeat orders seamlessly.
2.5 We use CPAs so we can process subscriptions without our customers having to set up a direct debit with their bank, but with the same guarantee that you are in control and you can cancel whenever you want. CPA means we can process payments as well as additional purchases seamlessly, without having to store any of your sensitive information, such as your full credit card details. The credit card networks handle your payments securely in partnership with very select authorised payment processors and your bank. For more information on CPAs, visit MoneyFacts.
3.1 All prices exclude Duty and Taxes rates. We reserve the right to express the price exclusive of Duty and Tax, but we shall show separately and include it in the total price. We reserve the right to change the Duty and Tax rates as required by law.
3.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
3.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time.
3.4 We reserve the right to increase or decrease the price of a subscription at any time. You will be notified of any price changes at least 30 days in advance.
- Cancellation and Returns Policy
4.1 If you wish to cancel your order: (a) you can notify us by email to email@example.com before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply if the product has been used or damaged by you in any way. The provisions of this clause 4.4 do not affect your statutory rights.
5.1 You are permitted to print and download extracts from this website for your own use on the following basis: (a) no documents or related graphics on this website are modified in any way; (b) no graphics on this website are used separately from accompanying text; and (c) any of our copyright and trade-mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
- Service Access
6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
- Visitor Material and Conduct
7.2 You are prohibited from posting or transmitting to or from this website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licenses and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third-party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
- Links To and From Other Websites
8.1 Links to third-party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website.
8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the FutureYou logo; (b) you do not create a frame or any other browser or border environment around this website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any www.futureyouhealth.com trademarks displayed on this website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.
9.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
9.2 The material on this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third-party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
10.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
- Governing Law and Jurisdiction
11.1 These terms and conditions shall be governed by and construed in accordance with Hong Kong law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Hong Kong courts.
11.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside Hong Kong or United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
- Review Policy
- Ratings and reviews on www.FutureYouHealthHK.com are intended to allow customers who have purchased a product to give public feedback about that product and their experience with it. All reviews submitted to the website are published if they meet the following criteria. The review submitted is their first review and originated as a result of a genuine purchase and does not contain inflammatory or offensive language, confidential business information and/or any contact or identifying information and does not mention specific medications. FutureYouHealth Hong Kong reserve the right to reject reviews that do not follow the expressed criteria.
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
13.4 Due to individual computer settings colours shown on screen may vary slightly from actual product received.
Effective 1st April 2020.